Our department is known by many names and its name changes as functions and responsibilities evolve.  To the city we are funded as “Management Information Systems” (MIS), to employees we are the “Information Technology” department or (IT). We have also been known as the department of Information Systems and Services or (ISS).  You may note the word “Information” in all of our names. Information is key to our operation and Technology is key to our function. 

 We help all areas to bring useful information into our systems and we provide a variety of distribution methods for that data. Our function is to provide the systems that house the data on solid and closely meshed Systems Infrastructures.   These infrastructures of software and hardware consist of both mature and new technologies. Newly purchased technologies are in-line with the city’s vision and needs.  So no matter what you call us, we are the heart and soul of the city's electronic information.

 Our responsibilities include providing city leaders and managers with technology research and guidance, effective and efficient management of installed systems and 24x7 computer operations.  We provide users with help desk support, training and equipment.  As project managers we act as liaisons between departments and administration, implementing new systems for city employees and the citizens of North Lauderdale.

 Currently the department supports approximately 100 users over a campus wide fiber optic Local Area Network that connects City Hall to various facilities such as the Teen Center, Aquatics, Parks and Recreation, Utilities and Public Works. Additional Wireless and ADSL networks connect outlying buildings like Fire Stations 34 & 44 and Code Compliance to City Hall.

 At city hall several Windows and an IBM Server are connected to switches, routers and firewalls that support user Desktop Computers, Imaging Stations, Work Group Printers and Laptops.  These servers house the business software, email, share files, archives, web sites and security systems used by our employees and citizens.

 In Fiscal Year 2007, two large projects are currently planned. These are an updated computer business system to support the near and long term goals of the city and an upgrade or replacement of the current city telephone system. Two committees were formed and have been reviewing the desired operating factors, features and functions of both systems. These projects are tentatively slated for installation in FY07 with one completing in FY07 and the other completing in late FY08. 

 Internally we work with management and employees to improve processes and business system interactions. We hope that you use the city web site to learn more about departmental functions and workings of the city. Our web site is updated periodically by the Public Information Officer and with its interactive features provides the community with a high level of insight and information. If you have suggestions for improvements in any area, let the City of North Lauderdale know about them.