Service Information

Utility Billing Department is located in the downstairs corridor of City Hall. 
Business Hours: 
8 a.m. to 5 p.m. 
Monday through Friday
954-722-3800
8 a.m. to 4 p.m. for new accounts
8:15 a.m. to 4:45 p.m. for the cashier window 

Per City Ordinance, a utility account will only be established in the name of the property owner. 

REQUIRED DOCUMENTATION 

Residential Accounts:

Proof of Ownership                                                           Other Documents 

___ Settlement Statement/QCD                                  ___ Two contact phone numbers 

___ Warranty Deed                                                         ___ Deposit (table below) 

___ Driver’s License                                                        ___ Application (attached) 

___ Social Security Number or Tax ID Number        ___ AFT (attached) 


Business/Commercial Accounts:      

Proof of Ownership                                                Other Documents                          

___ Settlement Statement                           ___ Two contact phone numbers                                      

___ Warranty Deed                                       ___ Deposit (table below)                         

___ Driver’s License                                      ___ Application (attached)                            

___ Tax ID Number                                       ___ AFT (attached)                                                     

___ Current N.L. business tax receipt                         
 

Hydrant Meter Accounts: 

___ Permit(s)                                                           ___ Application (attached) 

___ Driver’s License                                              ___ AFT (attached)           

___ Tax ID Number                                               ___ Meter Size ______________ 

                                                                                      (CSR to confirm meter size required)
 

SECURITY DEPOSITS 

(CSR Circle One) 

5/8” – 3/4” = $200.00                          1” = $360.00                           1 1/2" = $720.00 

2” = $1,500.00                                        3” = $3,000.00                       4” = $4,800.00 

6” = $7,500.00                                        Hydrant Meter = $1,500.00     

A connection fee of $25.00 is required on all accounts. 

BILLING, LATE FEES, SERVICE DISCONNECTIONS AND TAMPERING  

Utility bills are rendered once per month, and are due when rendered. Bills are "past due" 15 days subsequent to the billing date. If payment has not been received by the due date, a past due notice and a late fee of $15 will be applied to the customer's next monthly bill. If a "past due" payment is not received during regular business hours on the fourteenth (14) day following the "past due" notice, utility services will be disconnected. 

When utility services are disconnected for non-payment, a disconnection fee of $60 will be added to the customer's account. When the water is illegally turned back on by the resident, a $100 broken strap fee will be added to the customer's account. If the City removes the water meter, due to tampering, a $65 meter removal fee will be added to the customer's account. 

AFTER-HOURS SERVICE 

Should a City employee be sent to the service address to resume service at the customer's request, after normal business hours, an additional fee of $50 will be added to the customer's account.  

PAYMENT OPTIONS 

If your water service was disconnected for non-payment,  checks will not be accepted until the account is brought current.  

  • Please mail payments with payment stub provided to:
              PO Box 152546
              Cape Coral, FL 33915-2546
              (Checks, Cashier’s Check or Money Order only)
  • Online at https://cnl.citizen.opus21ms.com/citizenaccess/
    • Debit or Credit Card
    • Visa, Mastercard or Discover only 
  • Automatic Funds Transfer (AFT)
    • Authorization form and void check required to initiate automatic withdrawal 
  • The cashier's window at City Hall Monday through Friday from 8:15 a.m. to 4:45 p.m.
    • Visa, Mastercard, Discover, Cash, Checks, Cashier's Checks  or Money Orde 
  • Drop box or drive thru box located at City Hall.
    •  Checks, Cashier’s Check or Money Order only