Service Information

Utility Billing Department is located in the downstairs corridor of City Hall. 
Business Hours: 
8 a.m. to 5 p.m. 
Monday through Friday
954-722-3800
8 a.m. to 4 p.m. for new accounts
8:15 a.m. to 4:45 p.m. for the cashier window 

Per City Ordinance, a utility account will only be established in the name of the property owner. 

REQUIRED DOCUMENTATION 

Residential Accounts:

Proof of Ownership                                                           Other Documents 

___ Settlement Statement/QCD                                  ___ Two contact phone numbers 

___ Warranty Deed                                                         ___ Deposit (table below) 

___ Driver’s License                                                        ___ Application (attached) 

___ Social Security Number or Tax ID Number        ___ AFT (attached) 


Business/Commercial Accounts:      

Proof of Ownership                                                Other Documents                          

___ Settlement Statement                           ___ Two contact phone numbers                                      

___ Warranty Deed                                       ___ Deposit (table below)                         

___ Driver’s License                                      ___ Application (attached)                            

___ Tax ID Number                                       ___ AFT (attached)                                                     

___ Current N.L. business tax receipt                         
 

Hydrant Meter Accounts: 

___ Permit(s)                                                           ___ Application (attached) 

___ Driver’s License                                              ___ AFT (attached)           

___ Tax ID Number                                               ___ Meter Size ______________ 

                                                                                      (CSR to confirm meter size required)
 

SECURITY DEPOSITS 

(CSR Circle One) 

5/8” – 3/4” = $200.00                          1” = $360.00                           1 1/2" = $720.00 

2” = $1,500.00                                        3” = $3,000.00                       4” = $4,800.00 

6” = $7,500.00                                        Hydrant Meter = $1,500.00     

A connection fee of $25.00 is required on all accounts. 

BILLING, LATE FEES, SERVICE DISCONNECTIONS AND TAMPERING  

Utility bills are rendered once per month, based on the rate structure then in effect, and are due on or before the 21st calendar day after the bill date is deemed “past due” on the 22nd calendar day after the bill date.  If payment has not been received before the close of business on the due date, a “past due” notice and a late fee of $15 shall appear on the customer's next monthly bill.   

If the "past due" payment amount is not received before the close of business on the 21st calendar day following the bill containing the “past due” notice, utility service will be disconnected without further notice. When utility services are disconnected because of non-payment of past due amounts by the due date, a disconnection fee of $60 will be added to the customer's account. 

It is unlawful to tamper with any of the utility fixtures that service your property without the written consent of City of North Lauderdale Utilities Department.   Significant tampering fines will be imposed to the utility account for violations.  

                                                   Examples of a tampering violation:

·        Water usage without applying for service

·        Turning water services on without authorization from City of North Lauderdale

·        Installation of an unauthorized meter

·        Installing any foreign apparatus to stop or alter the metering of water

·        Removing any of the utility’s fixtures such as a meter

·        Breaking a meter lock/strap put on by City due to non-payment

 

AFTER-HOURS SERVICE 

After-Hours Service Reconnections are available up to 8:00 p.m. (Monday-Friday, excluding Holidays)

  • Please contact 954-722-3800 for additional information on restoring your water service.
  • Note: A fee of $50 will be applied to your account for after-hours service reconnection.

 

PAYMENT OPTIONS 

If your water service was disconnected for non-payment,  checks will not be accepted until the account is brought current.  

  • Please mail payments with payment stub provided to:
              PO Box 152546
              Cape Coral, FL 33915-2546
              (Checks, Cashier’s Check or Money Order only)
  • Online at https://cnl.citizen.opus21ms.com/citizenaccess/
    • Debit or Credit Card
    • Visa, Mastercard or Discover only 
  • Automatic Funds Transfer (AFT)
    • Authorization form and void check required to initiate automatic withdrawal 
  • The cashier's window at City Hall Monday through Friday from 8:15 a.m. to 4:45 p.m.
    • Visa, Mastercard, Discover, Cash, Checks, Cashier's Checks  or Money Orde 
  • Drop box or drive thru box located at City Hall.
    •  Checks, Cashier’s Check or Money Order only