Frequently Asked Questions (FAQs)

WHAT DO I HAVE TO DO TO OPEN A NEW ACCOUNT?

HOW MUCH IS THE SECURITY DEPOSIT?

HOW DO I CLOSE OUT MY ACCOUNT?

WHO IS READING MY METER?

HOW OFTEN DO YOU BILL?

WHEN IS MY UTILITY BILL PAYMENT DUE?

HOW CAN I PAY MY BILL?

WHO DO I CONTACT IF I HAVE A QUESTION ABOUT MY BILL?

IS THERE ANY ASSISTANCE AVAILABLE FOR PAYING MY BILL?

CAN I REQUEST A CHANGE TO THE DATE MY BILL IS DUE TO MATCH WHEN MY FIXED INCOME FUNDS COME IN?

WILL I RECEIVE A PAST DUE NOTICE IF MY UTILITY BILL IS NOT PAID ON TIME?

MY WATER SERVICE WAS DISCONNECTED.  WHAT DO I DO NOW?

WILL I BE CHARGED ADDITIONAL FEES IF I TAMPER WITH MY METER AFTER THE CITY LOCKS IT DUE TO NON-PAYMENT OR DISCONTINUANCE OF SERVICE?

WHY IS MY BILL SO HIGH?

CAN THE CITY SEND SOMEONE OUT TO CHECK FOR LEAKS AT MY PROPERTY?

COULD THE METER BE THE CAUSE OF MY HIGH USAGE?

WILL THE CITY GIVE ME CREDIT IF I FIND A LEAK ON MY PROPERTY?

WHAT ARE THE DIFFERENT ITEMS I AM BEING CHARGED FOR ON MY BILL?

WHAT ARE THE RATES FOR WATER, SEWER, STORMWATER AND OTHER FEES?