How to Read Your Utility Bill

 


 How to Read Your Utility Bill

Your utility bill provides important information about your account, water consumption and other services provided by the City.  Therefore, the City is providing this helpful “How To Read Your Utility Bill” to assist you in understanding the charges on your bill.  To learn more, simply use the numbering references on the sample bill that follows and scroll down the document to read the descriptions associated with each item.  If you have more questions about your bill, please contact a Utility Billing Customer Service Representative at 954-722-3800.

Utility Bill 1
Utility Bill 2
1. City Utility Billing Information
This section provides contact information for questions about your utility bill or services.

2. Customer Name
This is the name of the account holder

3. Service Address
This is the address where your utility services are provided.  This address may be different than your billing address.

4. Account Number
This is your account number and can be used if you need to inquire about your utility bill or when you make a payment on the account.

5. Bill Date
This is the day the billing system generated your bill.

6. Due Date
This is the date your current bill is due.  Payments made after this date are considered late and subject to late fees.

7. Total Amount Due
This is the total current and any past due charges that are due by the due date.

8. Billing Period
This is the time frame for this month’s service charges.  It shows the starting date (From) and the ending date (To) of the billing period.

9. Days
This is the number of days in your current billing period.  This may vary depending on the actual date your meter is read.  Holidays and weekend affect the actual date your meter is read.

10. Meter  Number
This is the meter serial number.  Each meter has a unique number assigned.

11.  Previous Reading
This reflects the previous month’s meter read in thousands of gallons.  If it is noted “Estimate”, that indicates staff was unable to read your meter that month so it was estimated based upon prior usage.  There are many reasons a meter may be unread such as condensation on the meter glass, scratches on meter glass, car parked over the meter, closed gate.  If it is noted “Actual”, that indicates staff was able to obtain a meter read.

12. Current Reading
This reflects the current month’s meter read in thousands of gallons.  If it is noted “Estimate”, that indicates staff was unable to read your meter that month so it was estimated based upon prior usage.  There are many reasons a meter may be unread such as condensation on the meter glass, scratches on meter glass, car parked over the meter, closed gate.  If it is noted “Actual”, that indicates staff was able to obtain a meter read.

13. Usage
This reflects the amount of water used since the last meter read in thousands of gallons.  It is based on the amount of water that passes through the meter.  This may fluctuate each month depending on the amount of water used.

14. Amount Owed from Last Bill
This is the total amount due from the previous month’s bill.

15. Adjustments
This is the total amount of adjustments made by the City that were applied since the previous month’s bill.  (Adjustments may include credits due, prorated charges, etc.)

16. Total Payment Received
This is the total amount of any payments received during this billing period.

17. Prior Balance
This is the balance due from the Amount Due From Last Bill +/- Adjustments – Total Payments Received.  It reflects any remaining balance due from the previous month’s bill.

18. Base Charge – Water
This is a fixed monthly charge based on the size of the water meter that pays for the cost associated with the operations and maintenance of the water system.

19. Water Usage
This charge is based on the amount of water used that passed through the meter.  It is based on the usage, as shown in item 13.  This charge may fluctuate each month depending on the amount of water usage.  The rates are tiered, and the charges are also based on the size of the meter at your property:
 
In this example, the usage was 2 units during the billing period.  Therefore, the water usage charge is 2 units multiplied times $3.54 which equals $7.08.  If the usage had been 13 units, the first 10 units would be charged at the $3.54 rate and the next 3 units would be charged at the $6.01 {(10 * $3.54) + (3 * $6.01)=$53.43}

20. Utility Tax
This amount equals 10 percent of Base Charge – Water (18) and Water Usage (19).  For example, base charge for water for this sample bill is $14.60 and the water usage charge is $7.08, totaling $21.68.  The utility tax equals $2.17, which is 10% of $21.68.

21. Total Water Charges
This is the total for water-related charges Base Charge (18) + Water Usage (19) + Utility Tax (20).

22. Base Charge – Sewer
This is a fixed monthly charge based on the size of the water meter that pays for the costs associated with the operations and maintenance of the sewer system.

23. Sewer Usage
This charge is based on the amount of water used that passed through the meter.  It is based on the usage, as shown in item 13.  This charge may fluctuate each month depending on the amount of water usage. 

24. Total Sewer Charges
This is the total for sewer-related charges.

25. Base Charge – Stormwater
This is a fixed monthly charge that pays for the operations and maintenance of the stormwater system.

26. Total Stormwater Charges
This is the total for stormwater-related charges.

27. Late Charge
This is the penalty fee charged when the Amount Owed From the Last Bill is not received by the due date on that bill.
 
28. Disconnect Fee
This is the penalty fee charged for administering the disconnection process due to non-payment of the amount due by the due date.

29. Total Other Charges and Services
This includes penalties, such as the late fee (27) and disconnect fee (28), and fees for other services not covered in other items previously listed.

30. Total  Current Charges
This includes all the new charges for the month (18) to (29)

31. Total Amount Due
This includes the Prior Balance (17) plus Total Current Charges (30) and reflects the due date to pay this amount.

32. Water Usage History
This chart displays water usage billed over a 13-month period to show the history of the account.

33. Message Center
This area contains customer service reminders and announcements.

34. Past Due – Final Notice
This is the final reminder that your prior balance must be paid in full to avoid service disconnection and additional penalty fees. Payment is due by the due date shown on your bill.

35. Billing Address
This is the address where your bills are sent.

36. Amount Enclosed
This is the box to write in your payment amount when sending in a payment.

37. Payment Address
This is the address where utility payments should be sent.  The following payment options are also available:

Online at www.nlauderdale.org     Debit or Credit Card    (Visa, Mastercard or Discover only)
     Click on Quick Links,
     Click on Utilities, scroll down and
     Click on Utility Bill Payment

**Automatic Funds Transfer (AFT)
     Authorization form and void check required to initiate automatic withdrawal

**In Person at City Hall – 701 SW 71st Avenue, North Lauderdale, FL  33068
     Monday through Friday from 8:15 a.m. to 4:45 p.m.
     Visa, Mastercard, Discover, Cash, Checks, Cashier's Checks or Money Order

**Drop box or drive thru box located at City Hall.
     Checks, Cashier’s Check or Money Order only